Terms of Service

These terms are the agreement between you and Raiw AI for your use of raiw. They cover what the service does, what it costs, what we promise, and — in sections 13 and 14 — the limits on what you can recover from us if something goes wrong. By creating an account or using the service you agree to them. If you do not agree, do not use the service.

1. Who these terms are with

raiw is provided by Raiw AI, 2800 E. Enterprise Ave, Ste 333, Appleton, WI 54913, United States. In these terms "we", "us" and "our" mean Raiw AI. "You" means the person using the service and, where you use it for an organization, that organization as well. If you accept these terms for an organization, you confirm you are authorized to bind it, and "you" then means both of you together.

2. What the service does

raiw stores documents you upload, extracts their text, converts that text into vector representations, and uses those to retrieve passages and generate answers to questions you ask. Some of that work runs on our systems. The rest — optical character recognition, embedding, and answering — is performed by model providers we have engaged, and which of them handles a given request depends on the models selected for your organization or workspace. Every provider we are capable of sending your data to is named at Subprocessors, along with what each one receives.

3. Your account

• You must give accurate information and keep your sign-in credentials secure.
• You are responsible for everything done under your account and under any API token you create. A token is a credential: treat it like a password, and revoke it in the app if it may have been exposed.
• You must be old enough to enter a binding contract where you live, and at least 16.
• Tell us promptly at [email protected] if you believe your account has been compromised.
• One person, one account. Do not share a login; add the person to your organization instead, which is what the role and workspace permissions are for.

4. Your content, and what you promise about it

Documents you upload remain yours. We claim no ownership of them and we acquire only the license we need to run the service on your behalf: to host, copy, transmit, extract text from, index, and display them back to you and to the people in your organization you have given access. That license lasts as long as you keep the content on the service and ends when the content is deleted, except for copies in backups still working their way out of rotation. We do not use your documents to train models, and we do not disclose them except as described in the Privacy Policy.

You confirm that, for everything you upload:

• You have the rights needed to upload it and to have it processed as described here.
• Where it contains personal data about other people, you have a lawful basis for that processing and have given those people whatever notice the law requires. Our role is set out in the Data Processing Addendum, which applies automatically where we process personal data on your behalf.
• It does not infringe anyone's rights and is not unlawful.

You are responsible for keeping your own copies of anything you upload. raiw is not a backup service, and the export in the privacy center is there so you can always take your data with you.

5. AI-generated output

Answers, extractions, summaries and any other output the service generates are produced by automated systems and may be wrong, incomplete, or misleading. They are not a substitute for professional judgment.

• Output is not legal, financial, medical, tax or other professional advice, and no professional relationship arises from your use of the service.
• The service can state something a document does not say, miss something it does say, or cite a passage that does not support the claim drawn from it. Every answer is shown with the passages behind it precisely so you can check it, and checking it is your responsibility.
• Do not rely on output as the sole basis for any decision with legal, financial, medical, safety or employment consequences.
• Text extraction, including optical character recognition of scans, is imperfect and may misread or omit content. An answer can only be as good as the text the service was able to read.
• Output is not unique to you. Another user asking a similar question of similar documents may receive substantively similar output, and we make no promise that output is original or that it can be protected by copyright.

6. Acceptable use

You must not use the service to:

• Break the law, or infringe anyone's rights.
• Upload malware, or attempt to reach data belonging to another organization.
• Probe, scan or load-test the service, except under a disclosure process we have agreed to in writing. Vulnerability reports are welcome at [email protected] and we will not pursue a good-faith reporter who follows that address.
• Work around usage limits, rate limits, or billing.
• Resell the service, or use it to build a competing one.
• Scrape or bulk-extract the service's own interface, or use automated means to create accounts.
• Process special categories of personal data, or data subject to a sector-specific regime such as HIPAA, GLBA, FERPA, PCI DSS or ITAR, unless we have agreed to it in writing in advance. The service is not configured for those regimes and we will not sign a BAA by default.

If your use threatens the service or another customer, we may act immediately; otherwise section 15 governs how we suspend or terminate.

7. Credits, payment and refunds

• Processing consumes credits. The credit cost of an operation and the price of a purchase are shown in the app before you commit.
• Payments are handled by Stripe. We never receive or store your card number.
• Credits are prepaid units of processing. They are not money, carry no cash value outside the service, and are not transferable between organizations.
• Credits bought as a one-off pack do not expire while your account is open. A subscription re-grants its credits on each paid invoice; cancelling stops future grants and leaves the credits you have already bought alone.
• Prices are exclusive of tax. Where we are required to collect sales tax, VAT or an equivalent, it is added at checkout; otherwise you are responsible for any tax due on your purchase.
• Except where the law gives you a refund right that cannot be excluded, purchases are final. Credits spent on work the service actually performed are not refundable, including where you are dissatisfied with the output — the cost was incurred with a provider on your instruction. If we refund a payment, we reverse the credits it bought.
• Subscriptions renew until cancelled. Cancel before the renewal date to avoid the next charge; cancelling takes effect at the end of the period you have paid for.
• A failed payment can suspend processing until it is resolved.
• We may change prices with at least 30 days' notice. A change does not affect credits you have already bought, and takes effect for a subscription at its next renewal.

8. Beta features

Features labeled beta, preview or experimental are exactly that. They may change, break, or be withdrawn, they are excluded from any commitment we have made elsewhere about availability, and they are provided without warranty of any kind. Use them on data you can afford to have processed imperfectly.

9. Feedback

If you send us an idea, a bug report or a suggestion, we may act on it freely and without obligation to you. That is not a claim on anything you own: it applies to the feedback itself, not to your documents or your other content.

10. Third-party services and your own provider keys

Where you connect an account of your own — signing in with Google, or storing your own model-provider API key so your usage bills to you — your agreement with that provider governs their side of it, and their handling of the data they receive is on their terms, not ours. We pass through what the feature requires and nothing more. Storing a provider key is optional; if you store one, keep it valid and revoke it with that provider if you stop using the service.

11. Copyright complaints

If you believe material on the service infringes your copyright, send a notice under the Digital Millennium Copyright Act, 17 U.S.C. § 512(c), to [email protected], or by post to our address in section 20. To be effective a notice must identify the work, identify the material and where it is, include your contact details, and contain the two statements the statute requires: that you have a good-faith belief the use is unauthorized, and that the information in the notice is accurate — the latter under penalty of perjury. Sign it physically or electronically.

We remove or disable material in response to a valid notice, tell the person who uploaded it, and restore it if they send a compliant counter-notice and the complainant does not file suit. Accounts that repeatedly infringe are terminated. Note that most documents here are private to one organization and never public, so a takedown usually concerns material we cannot see; give us enough detail to identify it.

12. Availability, support and changes to the service

We do not promise the service will be uninterrupted or error-free, and we have not committed to a service level or a support response time unless we have signed one with you separately. Maintenance happens, and so do provider outages we do not control. We may change, add or remove features; where a change materially reduces what the service does, we will give reasonable notice, and if you no longer want the service as changed, write to [email protected] within 30 days of the notice and we will refund your unused credit balance.

13. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranty of any kind, express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, or non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will meet your requirements, that access will be uninterrupted, or that output will be accurate or complete.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing here limits a consumer guarantee that cannot lawfully be excluded.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or the loss or corruption of data, arising out of or relating to these terms or the service, whether in contract, tort or any other theory, and even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms or the service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) US$100.

These limits apply in the aggregate across all claims, and they survive any failure of an exclusive remedy. They are part of the basis of the bargain: the price of the service is what it is because the risk is allocated this way, and we could not offer it at this price otherwise.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under a non-excludable consumer protection statute.

15. Indemnity

You will defend and indemnify us against third-party claims, and against losses, damages and reasonable costs (including reasonable attorneys' fees) awarded or agreed in settlement, arising from content you upload, your use of the service in breach of these terms, or your breach of a law or of a third party's rights. We will tell you promptly about any such claim, let you control the defense of it, and cooperate at your expense. You may not settle a claim in a way that admits fault on our part or imposes an obligation on us without our consent.

16. Suspension and termination

You may stop using the service and delete your account at any time from the privacy center. We may suspend or terminate access for breach of these terms, for non-payment, or where the law requires it, and we will give notice where it is lawful and practical to do so — immediately where the breach threatens the service, other customers, or someone's safety.

On termination your right to use the service stops, and data belonging to a closed account is deleted within 30 days, subject to the retention exceptions in the Privacy Policy. Export what you need before you close the account, or during the 14-day window before a scheduled deletion runs. Unused credits are not refunded on a termination for your breach.

17. Export controls and sanctions

You may not use the service, or permit anyone else to use it through you, in breach of US export control or sanctions law. You confirm that you are not located in, ordinarily resident in, or organized under the laws of a comprehensively sanctioned jurisdiction, and that you are not a person named on a restricted-party list such as the Treasury Department's Specially Designated Nationals list. You will not use the service in connection with nuclear, chemical, biological or missile technology, or for any other end-use those laws prohibit.

18. Governing law and disputes

These terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. If you have a dispute, write to [email protected] with enough detail for us to understand it, and give us 30 days to try to resolve it. Most disagreements end there, and it costs neither of us anything to try.

If it does not resolve, you and we agree to the exclusive jurisdiction of the state courts of Outagamie County, Wisconsin and the United States District Court for the Eastern District of Wisconsin, and each of us waives any objection to venue there. If you are a consumer resident in the European Union or the United Kingdom, nothing here deprives you of the protection of the mandatory law of your country of residence or of your right to bring proceedings there.

19. Changes to these terms

We may update these terms. The date at the top of this page always identifies the current text. When a change is material we will ask you to accept the new version before you continue using the service, and we keep a record of which version you accepted and when — you can see your own record in the privacy center. Continuing to use the service after a non-material change means you accept it. If you do not accept a material change, stop using the service and close your account; that is your remedy, and it is why the export exists.

20. Notices

We give you notice by email to the address on your account, or by a notice in the app, and it is treated as received the day it is sent. Keep your email address current — a notice sent to a stale address still counts. Send us legal notice by email to [email protected] and by post to Raiw AI, 2800 E. Enterprise Ave, Ste 333, Appleton, WI 54913, United States; postal notice is treated as received three business days after it is sent by a service that records delivery.

21. General

• Entire agreement. These terms, the Privacy Policy and, where it applies, the Data Processing Addendum, are the whole agreement between us about the service, and replace anything said earlier. A purchase order or a vendor form you send us does not change them unless we have signed it.
• Order of precedence. If a signed agreement between us conflicts with these terms, the signed agreement wins. On a question about personal data we process for you, the Data Processing Addendum wins.
• Severability and waiver. If a provision is unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets, on notice to you.
• Force majeure. Neither of us is liable for a delay or failure caused by something outside our reasonable control — including an outage at a provider named in the subprocessor list — except for an obligation to pay.
• Survival. Sections 4, 5, 9, 13, 14, 15, 18, 20 and 21 survive termination, along with anything else that by its nature should.
• No third-party beneficiaries. These terms give rights to you and to us, and to nobody else.
• Independent parties. Nothing here makes us partners, agents, or employer and employee.
• Electronic dealing. We conduct this relationship electronically. Your acceptance in the app, and any consent recorded there, are signatures for the purposes of the E-SIGN Act.

22. Contact

Raiw AI
2800 E. Enterprise Ave, Ste 333, Appleton, WI 54913, United States
General and legal notice: [email protected]
Privacy and data rights: [email protected]
Security reports: [email protected]